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You will learn
– How a small business can compete- and win– in a global market
– How to stop spending money on marketing – over and over and over again…
– How building an impressive experience using structure- to save time & money later
Business owners will learn
* What IS customer experience and how it differs from Customer Service
* How CX fits into the Highstreet business model
* The Luna method – a 3 phased approach
* The first steps to re creating your Customer Experience