The number of fit notes issued in the UK hit a record high last year – 10.4 million. In part, the increase has been attributed to the economic crisis and also to the impact of the pandemic, which has led to more stress-related absences. If you’ve been noticing increased absences, it might be having negative effects […]
Sickness Absences Are At An All-Time High Read More »
In today’s highly competitive business landscape, companies are constantly seeking new ways to differentiate themselves and gain a competitive edge. While various strategies and tactics can be employed to achieve this, one aspect that often stands out as a crucial factor in determining success is customer service. Providing exceptional customer service not only fosters positive
Customer Service For Profit Read More »
We speak to a lot of people who have a website who are finding it isn’t really doing anything for their business. If this is the case for your website keep reading to find out some simple changes you can make to get more sales through your website. 1. Be Clear on the Purpose of
Three Ways To Get More Sales Through Your Website Read More »
I read a blog today. 20 reasons why you need a business plan. It was an interesting read. A lot of interesting content. BUT, personally, I disagree with the premise. It doesn’t make the author wrong or me right. But I do disagree. I would love it if you would indulge me and let me
The ONLY Reason to Write a Business Plan Read More »
What is a Virtual Assistant? In today’s digital age, businesses increasingly turn to virtual assistants (VAs) to streamline operations and enhance productivity. A virtual assistant is a remote professional who provides a wide range of administrative, technical, or creative support to individuals or organisations from remote locations. Unlike traditional assistants who work onsite, virtual assistants
Exploring the Role of a Virtual Assistant Read More »
A recent survey highlighted that with engaged employees, a company has 21% more profitability and suggests that employee engagement increases productivity by 17%. With the average UK engagement rate of 49%, 51% of employees therefore not engaged, these statistics should definitely not be ignored! In my previous article, I set out the 5 successful employee
EMPLOYEE ENGAGEMENT AND CULTURE – SUCCESSFUL EMPLOYEE ENGAGEMENT STRATEGIES Read More »
All businesses encounter problems at some stage. Good management sees the red flags early and takes corrective action before the downturn sets in and becomes irreversible. The end game may be an insoluble cash flow crisis, but the trouble starts way before then. Budget miss Forecasts are always wrong, the only question is by how
Spotting Problems Early & Acting Decisively Read More »
As a business owner, you are constantly making decisions that impact the financial health of your company. It’s all about making the right predictions, spotting the right trends, and understanding market conditions to unlock more profit and lower risks. More importantly, you need to be making these decisions in a timely manner. This is where
In the last edition, I referred to the sales invoice, and the main focus in this column will be to examine the importance and purpose of the invoice and to look at ways in which the design and content says something about your business. First and foremost, the invoice is a vital legal document. For
The International Organisation for Standardisation (ISO) – a worldwide federation of national standards bodies – defines resilience as: ‘The ability of a business to absorb and adapt in a changing environment to enable it to deliver its objectives and to survive and prosper.’ Quite simply, Resilience is the ability to learn from your setbacks and
What is a Resilient Leader? Read More »
